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Privacy policy.
At Quality Cut Mowing, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
You can find more information about the APPs on the website of the Office of the Australian Information Commissioner: https://www.oaic.gov.au
What Personal Information We Collect
We may collect personal information such as:
Your name
Address
Phone number
Email address
Any other details needed to provide our services
This information is collected through direct contact with you – whether by phone, email, our website, or social media. We may also collect information through cookies or third-party services.
Why We Collect Your Information
We collect your personal information for purposes such as:
Providing lawn care and related services
Communicating with you about quotes, bookings, and updates
Sending promotional or service-related messages (if you’ve opted in)
You can unsubscribe from our mailing list at any time by contacting us in writing.
Sensitive Information
We do not collect sensitive information (e.g. health, religious or political beliefs, etc.) unless required by law or with your consent.
Third Parties
Where possible, we collect personal information directly from you. However, in some cases, we may receive it from third parties (e.g. referral platforms) and will do our best to ensure you’re aware.
Disclosure of Personal Information
We may share your personal information:
With third parties when you’ve given consent
When required or authorised by law
Security of Your Information
Your personal data is securely stored and protected from misuse, loss, or unauthorised access. When it is no longer needed, we will take steps to safely destroy or de-identify it. Some client files may be kept for a minimum of 7 years for legal and record-keeping purposes.
Accessing or Updating Your Information
You can request access to the personal information we hold about you or request changes to ensure it's accurate. Please contact us in writing — we may require ID before releasing any details. No fees apply for access requests, but administrative costs may be charged for copies.
Keeping Your Information Up to Date
We aim to keep your information accurate and current. If you believe your details are incorrect or outdated, please let us know so we can update our records.
Policy Updates
We may update this policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please get in touch: